Subscription and Refund Policy

OperaX offers monthly and annual subscriptions. Before you confirm a purchase, we disclose the plan benefits, credit allowance, billing period, currency, taxes, and total amount payable. A monthly equivalent shown for an annual plan is for comparison; you pay the annual total shown at checkout.

Free trial credits do not require a credit card and do not automatically become a paid subscription. Charges begin only when you choose a paid offering and confirm payment.

Subscriptions paid through Stripe renew automatically. Before purchase, we disclose the renewal interval, amount, and cancellation method and obtain your consent. On each renewal date, Stripe charges your selected payment method until you cancel automatic renewal.

Subscriptions paid through Alipay do not renew automatically. Each payment covers only the service period purchased. To continue using paid services after that period ends, you must make a new payment to renew. We will not automatically charge your Alipay account.

We give at least 30 days' notice of a subscription price increase. The new price applies at the next renewal after that notice period and does not change the price of a period you have already paid for. You may cancel automatic renewal or choose not to renew manually before the increase takes effect. We also comply with any applicable requirements for further consent or notices.

If a payment fails, we notify you and may restrict the affected paid services until payment is completed.

Before a plan or billing period change, we disclose the amount payable, effective date, and treatment of credits. A plan change does not automatically refund amounts already paid.

For subscriptions paid through Stripe, you may cancel automatic renewal at any time using the subscription management option provided in your account. If you cannot use that option, contact us through our contact page or at alex.yang@boostengine.ai. Complete cancellation before the next renewal charge and retain your confirmation.

After an ordinary cancellation, your plan remains available until the end of the period you have paid for, subject to its existing usage limits. This applies to monthly and annual plans. Canceling renewal does not itself request or create a refund.

For Stripe subscriptions, stopping use of OperaX, signing out, or uninstalling an application does not cancel automatic renewal.

Credits measure usage of OperaX AI services. Consumption may vary with the model selected, task size, and tools used. Credits are not offered as withdrawable cash, tradable assets, or investments.

Subscription credits are issued or reset according to the allowance period disclosed at purchase. Unused plan credits do not carry over into the next allowance period. Free and promotional credits have no cash redemption or separate refund value.

Separately purchased credit packs are handled independently and do not reset when plan credits reset. Their validity and usage conditions are disclosed before purchase. Canceling renewal does not by itself shorten the validity of a purchased credit pack; any account or plan conditions needed to use it still apply. Credits associated with a refunded credit pack order are removed.

Except for the exceptions in this policy, a separate written agreement, or requirements of applicable law, subscription fees and used paid credits are non-refundable. Unused plan allowance, forgetting to cancel, a change in your needs, or AI results that do not meet personal expectations do not by themselves create refund eligibility. Defective services or failure to deliver agreed services are addressed below.

For your first monthly or annual subscription purchase, you may request a full refund within seven days of the first successful payment if you have not used paid credits associated with that order or run AI or automation tasks billed to it. We verify the order and usage. Team member usage counts as subscription usage; using free credits before purchase does not affect eligibility.

This first purchase arrangement applies once per customer. Renewals, upgrades, downgrades, and resubscriptions do not restart it. Ordinary renewals are not covered by this first purchase arrangement. Outside these conditions, stopping use early does not automatically create a refund for remaining days or months of a monthly or annual subscription.

For a separately purchased credit pack, you may request a full refund within seven days of successful payment if all credits associated with that order remain unused. Once any of those credits are used, this commercial refund arrangement no longer applies, and unused credits are not automatically refunded proportionally. Statutory rights and the billing and service exceptions below still apply.

Contact us about duplicate charges, incorrect billing, renewal charges made after confirmed cancellation, verified unauthorized charges, or a successful payment that did not activate the corresponding service. Once verified, we refund the amount incorrectly charged or relating to the undelivered service. These cases are not subject to the first purchase seven day window or unused service condition.

If an OperaX issue makes the core paid service you purchased persistently unavailable, provide the affected period and issue details. Once verified, we provide an appropriate refund for the undelivered portion or, with your agreement, a service extension or credit compensation. We do not substitute credits for a refund required by law.

If we discontinue a service you have paid for, or terminate it early for a reason other than your breach, we refund prepaid subscription fees for the portion not provided and address unused purchased credit packs that can no longer be used under their original orders. The subscription refund is proportional to the actual amount paid and remaining service period, unless applicable law or a separate agreement requires a different treatment.

Use our contact page or email alex.yang@boostengine.ai. Include:

• Your purchasing account or billing email. If you cannot access that email, explain this so we can use another verification method.
• Your order number or payment receipt, payment date, amount, and currency.
• The reason for your request and relevant issue details.

For a team subscription, the account owner or an authorized billing contact should submit the request. We may request reasonable identity and order verification. Do not send a full payment card number, card security code, or account password.

For subscriptions paid through Stripe, a request for a full refund of the current subscription order also cancels future automatic renewals. If the refund is declined, automatic renewal remains canceled and you retain the service already paid for until the current period ends. A request solely to correct duplicate or incorrect charges does not cancel a valid subscription.

An approved full subscription refund ends the paid entitlement covered by that order and removes its remaining credits. For a partial refund, we explain the corresponding entitlement adjustments. Other purchased entitlements unrelated to the refunded order are unaffected.

Refunds go to the original payment method. If it cannot receive a refund, we agree a lawful alternative with you. Refunds are limited to the eligible amount actually paid for the order, with associated taxes handled under applicable rules. We do not charge a separate refund processing fee. Exchange differences imposed by a bank or payment provider follow that provider's rules. We notify you of the outcome and refund progress. Posting times depend on your bank or payment provider; statutory refunds follow the applicable deadlines.

If the same transaction is already being disputed through a bank or payment provider, we coordinate with that process to avoid duplicate refunds. This does not restrict your right to raise a payment dispute.

If you purchase as a consumer and applicable law grants withdrawal, cancellation, refund, or service quality remedies, we honor those rights. The commercial refund windows, usage conditions, and non-refund rules above do not limit them. Charges for services already provided are retained only where the law permits this and the required information and consent conditions have been met.

If an app store or another third party sells the order to you, request cancellation or a refund through that seller under its policy and applicable law. A payment processor that only processes a purchase from the OperaX website does not thereby become the seller.

We publish updates on our website with an effective date and give advance notice of material changes as required by law. Updates do not retroactively reduce refund rights for orders you have already paid for.

Provider: Boost Engine

Subscription and refund contact: alex.yang@boostengine.ai

Contact page: Contact OperaX